A lot has changed over the past few days. We are now in the middle of a nation-wide lock-down.
We want to salute all those who are putting themselves at risk and going above and beyond in the current crisis to serve the nation at large. You inspire us.
At Airtel, we know that we have a critical part to play in this incredibly difficult time. The onus is on us to make sure that you stay connected with your loved ones and are also able to work effectively from home.We are determined to do everything we can, in order to ensure that you continue to enjoy a seamless and brilliant network experience through the following steps:-
1) Network Experience: Uninterrupted mobile and broadband services, network operating centers and data centers are totally operational, field staff is still on the road to ensure speedy provisioning of new connections and quick fixing of faults.
2) Digital Recharges: via www.airtel.in or through the Airtel Thanks app.
3) Alternate Channels: We also recognize that there is a large population which isn't online and is unable to recharge at their regular retailers. To address that, we have activated several new channels - bank ATMs, pharmacies as well as grocery stores. We also want to thank our partners – HDFC, ICICI, Apollo and Big Bazaar - who have helped us enable this in a span of days.
4) Self-care: We urge you to use our digital medium to raise your query/concern because our call centers are running at reduced capacity. We have strengthened our IVR, which can now address 98% of all your concerns.
5) Help the under-privileged: We have extended validity for over 80 million customers and have also credited talk-time in their accounts so that they can make critical calls/SMS. Bharti Enterprises has pledged a sum of over Rs. 100 crore for India’s fight against COVID-19.
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