We have now been in lock-down for over 46 days. Airtel's 45,000 strong workforce continues to be on the field to serve you and all of them are safe.
Over the last few weeks, Airtel have delivered several initiatives to address your queries/concerns. This includes new capabilities of SIM delivery to your home, doorstep KYC, "Work from Home" solutions, conferencing and security services.
Digitally, you can raise your queries/complaints through the Airtel website or the Airtel Thanks App. You can also drop in a request on our IVR by calling 121 from your registered mobile number.
Airtel has launched a pioneering technology (Wi-Fi calling) to ensure you get a brilliant calling experience indoors. This technology ensures that weak mobile signals deep inside your home are now a thing of the past since it switches your mobile calling seamlessly over the home broadband network.
Any Airtel employee that visits you, whether to solve an issue with your existing connection or for a new installation will maintain the highest level of hygiene. In addition, every one of our staff has been trained on ensuring we deliver a "contact-less" experience.
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